FAQ
Check with your neighbors.
Our courier may have delivered your package to your neighbors or an (outside) mailbox, but we needed to remember to pass along this information. Check to see if this happened to you and if your nearest neighbors received your order.
Your package is often still in transit.
Have your neighbors not received anything, either? In this case, we advise you to wait for a working day. In many cases, when your order appears to have been delivered in the tracking system, but you have not received it, it will still be delivered the next business day. This means that the online status of your package may need to be corrected, but your shipment is still on its way.
Did you receive anything after one business day? Sorry about that! The first step is to contact the sender, for example, the online store where you placed your order. If you can’t find a solution, contact us directly.
If you receive a shipping number from the sender, which may be the online store where you ordered a product, you can always track the package online using the “Track and Trace” feature. You can check the status of the parcel as soon as it is registered with us. This can sometimes take some time.
You use your shipment number to check the status of your parcel. This can be done via cirroparcel.com/track/. You will find all the information about your shipment there. Don’t have a shipment number? Then request it from the shipper.
In that case, please get in touch with the sender. For example, the customer service of the webshop or the platform where you ordered, or with the person who sent something to you. They will help you further and can start an investigation at CIRRO if something is wrong.
We’re sorry to hear that! You can file a complaint with the sender, which could be the customer service department of the online store where you placed your order. They will ensure that we deal with your complaint. You can also submit your complaint to CIRRO Parcel’s customer service department.
If you do not have a shipment number, we recommend contacting the sender of your parcel, which could be the customer service department of the online store where you placed your order. The sender will know the shipment number.
Unfortunately, we will no longer be able to intercept your parcel. We recommend contacting the sender, which could be the customer service department of the online store where you ordered the parcel. They can ensure that your parcel is resent.
