We are aware of how important it is for you to know how we use your personal data and we thank you for trusting that we will do so carefully, sensibly and in strict adherence to the Law. This Privacy Policy describes the way in which CIRRO Parcel SAS and its subsidiaries (collectively “CIRRO PARCEL”) collect and process your personal data that is collected, through the website, by provide the messaging and parcel service, through the ecommerce platforms of CIRRO PARCEL clients, the CIRRO PARCEL System and the application called CIRRO PARCEL COURIER that refer to this Privacy Policy (jointly “CIRRO Services”). By using the CIRRO PARCEL Services, you are consenting to the practices described in this Privacy Policy.

If you have questions about how we collect and use your personal data or about this privacy Policy, please contact us. Our contact details are:

Address: 10 Rue Eugène Pottier, 95670 Marly-la-ville, France


Personal Data Submitted to Treatment.

CIRRO PARCEL, we collect certain personal data, personal data being understood as all information that identifies or makes a person identifiable or that other information to which the organization has or is likely to have access, such as: name and facial data, of all Users to whom CIRRO PARCEL provides the CIRRO PARCEL Services.


Among the aforementioned data, including but not limited to, we can find: surname, address, date of birth, gender, nationality, telephone number, email address, information on bank accounts and payments, valid official identification (required for our due diligence, know the User, identity verification or fraud prevention purposes), information sent by or associated with the devices used to access any of the CIRRO PARCEL Services, information regarding its network, data on marketing and communications (such as your preferences in receiving marketing communications from us, your communication preferences), usage and transaction data (including details about your searches, orders, requests, advertising and content with which you interact on the CIRRO PARCEL System, location data , shipping/delivery address, aggregate data about the content with which the User interacts, information related to compliance with applicable legislation, and any other information about the User when registering to use the CIRRO PARCEL Services.


You agree not to submit any information to us that is false, inaccurate or misleading, and you agree to inform us of any inaccuracies or changes in such information. We reserve the right, at our sole discretion, to require further documentation to verify the information provided by you. These personal data are provided by you voluntarily when requesting our CIRRO PARCEL Services.

We will/may collect personal data about you:

  1. When you register and/or use our CIRRO PARCEL Services;
  2. When you submit any form, including, but not limited to, CIRRO PARCELCAREER application forms, related to any of our CIRRO PARCEL Services, whether online or offline.
  3. When you enter into any agreement or provide other documentation or information regarding your interactions with us, or when you use the CIRRO PARCEL Services.
  4. When you interact with us, through phone calls (which may be recorded), letters, video-conference meetings, social media platforms, and emails, including when you interact with our customer service agents;
  5. When you enter the website This includes, without limitation, through cookies that we may set when you interact with our website;
  6. When you grant us permissions in the application called CIRRO PARCEL COURIER to share information with our CIRRO PARCEL System;
  7. When you carry out transactions through the CIRRO PARCEL System;
  8. When you provide us with feedback or complaints; either,
  9. When you submit your personal data to us for any reason;
  10. When you contact the CIRRO PARCEL transport provider in order to execute the CIRRO PARCEL Services.

We may receive information about you from other sources, such as updated delivery and address information from our customers, as well as from the carriers we use. Here are some additional examples of the information we receive.

  1. Updated delivery address information collected from our carriers or third parties, which we use to confirm delivery;
  2. Evidence of the delivery and receipt of your package by means of a photograph of you receiving the package and/or of the package with your official identification.

For what purposes does CIRRO PARCEL use your Personal Data?

We use your personal data to operate, provide, develop and improve the CIRRO PARCEL Services that we offer to our customers. Primary purposes include:

  • Delivery of products and services purchased by the User through the e-commerce platforms of CIRRO PARCEL’s clients. We use your personal data to deliver your packages to you, to communicate with you to notify you about the delivery of your packages.
  • Provide, troubleshoot and improve the CIRRO PARCEL Services. We use your personal data to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the CIRRO PARCEL Services.
  • Communicate with you. We use your personal data to communicate with you in relation to the CIRRO PARCEL Services, through different channels (for example, by phone, email, WhatsApp, text messages).
  • Verify your identity.

Additionally, we may use your personal data for the following secondary purposes:

  • Advertising.
  • Marketing. We use your personal data to send you emails or other communications about CIRRO PARCEL Services that may be of interest to you in order to facilitate future shipments and deliveries. As well as to send you promotional information and materials related to CIRRO PARCEL Services (and/or its affiliates or related corporations) may be promoting, whether they are services that exist or are created in the future. We may use your contact information to send newsletters or marketing materials from us and our related companies.


In the event that you do not want your personal data to be processed for any or all of the secondary purposes, from this moment you can communicate the above to the email indicated in this Privacy Policy.

What about Cookies and other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve the CIRRO PARCEL Services, we use cookies and other identifiers.

You can manage browser cookies through your browser settings. The Help function of most browsers tells you how to set your browser not to accept cookies, to notify you each time you receive a new cookie, or to disable all cookies. If you disable all cookies in your browser, neither we nor third parties will transfer cookies to your browser. However, if you do so, you may have to manually adjust some preferences each time you visit a site and some features and services may not work.

Does CIRRO PARCEL share your Personal Data?

The information related to our Users is a fundamental part of our business and we do not participate in the sale of our Users’ personal data to third parties. We share recipients’ personal data only in the manner described below under the control of CIRRO PARCEL SAS, which are subject to this Privacy Policy or follow practices at least as protective as those described herein. Policy of Privacy.

Business Transfer: As we develop our business, we may buy or sell other businesses or services. In such transactions, Users’ personal data is usually one of the transferred business assets; however, said data will in any case be subject to the commitments acquired in this pre-existing Privacy Policy (unless, of course, the User authorizes it otherwise). Of course, in the unlikely event that CIRRO PARCEL SAS or most of its assets are acquired, personal data relating to Users would be one of the transferred assets. With your consent to this Privacy Policy, you agree to share your information in accordance with this Privacy Policy for the purposes mentioned in this paragraph.

Protection of CIRRO PARCEL and Others: We disclose personal data and account data when we believe disclosure is necessary for compliance with the law and other agreements or to protect the rights, property, or safety of CIRRO PARCEL, our users, or third parties.

Other than as set forth above, you will be notified in the event that any information about you is shared with the authority, so that you have the opportunity to decide whether or not to share such information.

How Secure is my Personal Data?

CIRRO PARCEL uses technology precautions and security precautions, rules and other procedures to protect your personal data against unauthorized access, misuse, disclosure, loss or destruction. To ensure the confidentiality of your data, CIRRO PARCEL also uses industry standard protection with firewalls and passwords. However, it is the User’s responsibility to ensure that the mobile device they are using is adequately secured and protected against malicious software, such as Trojan horses, computer viruses and worm programs. The User is aware that without adequate security measures (for example, secure web browser settings, updated antivirus software, personal firewall software, not using software from dubious sources) there is a risk that the data and passwords that the User uses to protect access to your data could be discovered by unauthorized third parties.


CIRRO PARCEL uses security measures in accordance with industry standards, including the establishment of reasonable system standards, security technology to protect personal information against unauthorized access for use and / or modification, in order to avoid damage or data loss. Our network service adopts encryption technology such as Transport Layer Security (TLS) and similar protocols, and provides browsing services over HTTPS to ensure the security of user data during transmission. We use encryption and isolation technology to store and protect personal information. We use a variety of data desensitization techniques, including content substitution and SHA256, to enhance the security of personal information when it is used, such as during viewing and analysis.


We also have strict control of data access rights and multiple authentication techniques to protect personal information and prevent unauthorized use of data. We use automated code security controls and data access log analysis technologies to conduct security audits of personal information. We also manage and regulate the storage and use of personal information by establishing a data classification and qualification system, data security management specifications, and data security development specifications. We exercise comprehensive security control over the data through confidentiality agreements and surveillance and audit mechanisms. We have established a data security committee with a dedicated information protection department and a data security emergency response organization to promote and safeguard the security of personal information.


If a personal information security incident unfortunately occurs, CIRRO PARCEL will inform the User in a timely manner, in accordance with the requirements of current laws and regulations, about the general situation of the incident, its possible impact on security, elimination measures that have been or will be adopted, relevant risk prevention and reduction recommendations, possible corrective measures, etc. At the same time, CIRRO PARCEL will promptly inform the User about the specific circumstances of the incident by mail, letter, telephone, urgent notification, etc. If it is difficult to notify several Users one by one, CIRRO PARCEL will find a reasonable and secure way to publish the information. We will also take the initiative to report the handling of security incidents to the relevant authorities in accordance with applicable laws and regulations.


If the User has any questions about our protection of personal information, or if he discovers that his personal information has been compromised, especially his account and password, he must contact CIRRO PARCEL immediately through the contact channels specified in this Privacy Policy, so that appropriate action can be taken.

If you wish to request access to or cancellation of your personal data, following the following procedure:

a) The request may be sent by email or delivered directly to the CIRRO PARCEL offices at 10 Rue Eugène Pottier, 95670 Marly-la-ville, France, proving your identity through the annex to the photocopy request of any official identification, including voter identification card, passport, etc., or in case of acting on behalf of a third party, you must present a copy of the public deed of power of attorney or simple power of attorney granted before two witnesses, as appropriate, as well as Your original identification corresponding to the effect of visual comparison by the recipient of the request.

b) Likewise, CIRRO PARCEL has a maximum period of twenty calendar days, counted from the date on which it received the request for access, rectification, cancellation or opposition, to notify the User, by the means in which the request was received, if accept or not the same, and if so, CIRRO PARCEL has a period of fifteen days following the date on which the response is communicated to the User to make the corresponding modifications. The aforementioned terms may be extended only once for an equal period, as long as CIRRO PARCEL justifies it.

c) Similarly, CIRRO PARCEL may deny access, rectification, cancellation or opposition to the User’s personal data, when:

  1. The User is not the owner of the personal data, or the legal representative is not duly accredited for it;
  2. When the applicant’s personal data is not found in its database;
  3. When there is a legal impediment, or the resolution of a competent authority, that restricts access to the User’s personal data, or does not allow their rectification, cancellation or opposition, and
  4. When the rectification, cancellation or opposition has been previously made.

In all the above cases, CIRRO PARCEL will inform the User or the legal representative, as the case may be, the reason for their decision by the same means by which the request was made, accompanying, where appropriate, the evidence that results relevant.

CIRRO PARCEL, guarantees in this act that the personal data and/or sensitive personal data will be stored in the corresponding databases and will be treated with the necessary security measures and established in the Law.

Finally, the User is responsible for the veracity of the data provided. Similarly, CIRRO PARCEL reserves the right to make changes or updates to this Data Protection notice at any time, derived from any reform or modification of the Law, by internal policy or by any requirement for the provision of our services or products. and in which case they will be able to verify it in this Privacy Policy.

The effective date of this Privacy Policy is, as of July 13, 2022